LEGAL NOTICE

1. Intellectual property and copyright
Photos: all rights reserved to the said MRS.V group companies: (hereinafter THE COMPANIES) SAS CELLAR PRIVILEGE, SC CHÂTEAU MONLOT, SC CHÂTEAU LA VUE, SCA CHÂTEAU SÉNAILHAC, SAS CHÂTEAU LA CROIX DE ROCHE.

Webmaster: MRS.V group

Host: WIX

All reproduction rights are reserved, including on downloadable documents. Reproduction of all or part of this site, on any medium whatsoever, without the prior written consent of the publisher, is strictly prohibited.

2. Data Protection

The photos appearing on the site are communicated for illustrative purposes and without contractual value. We invite you to refer to the description of each product to find out its precise characteristics.

Protection of files and intellectual property

In accordance with the provisions of Law No. 98-536 of July 1, 1998, transposing Directive 96/9/EC of March 11, 1996, concerning the legal protection of databases, SAS CELLAR PRIVILÈGE is the producer and owner of all or part of the databases making up this Site. In addition, all content appearing on this Site (texts, images, photos, graphics, logos, icons) is protected by copyright. Any use or reproduction, even partial, of the Site or its contents is strictly prohibited, except with the express authorization of its author.

3. Privacy Policy

When browsing our site, you are required to provide us with personal data. We thank You for your trust and would like to inform You here about the use of Your data as well as Your rights. The person responsible for processing personal data is defined by "THE COMPANIES".

Definitions

For the purposes of this Privacy Policy, capitalized terms, whether used in the singular or plural, have the following meaning:

"Cookies": refers to a text file stored in a User's terminal and used to store information about him;

“Personal Data”: means any information relating to an identified or identifiable natural person; is deemed to be an "identifiable natural person" a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number (such as cookies or IP address), location data, an online identifier, or one or more specific elements specific to his physical, physiological, genetic, psychological, economic, cultural or social identity. ;

“Partners”: designates the various service providers whether for the processing of Your orders, the delivery of products, after-sales service, the provision of technological services, advertising, social networks, etc. ;

“Personal Data Regulation”: together refers to European Regulation No. 2016-679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (here - after the "RGPD") and local laws relating to the protection of personal data (in France: in particular Law ° 78-17 of January 6, 1978 relating to data processing, files and modified freedoms). ;

“Site”: refers to the website accessible at the URL address https://cellarprivilege.com;

"You", "Your" or "User": refers to

the visitor to the Cellar Privilège Site, i.e. the person browsing the Site without having created a customer account or placed an order,

Purposes of collecting and processing personal data

Cellar Privilège uses Your Personal Data for various purposes, in particular when:

You visit the Site that uses cookies
You subscribe to our email newsletter and our wine club
You contact us via the contact section of the site

More specifically, Your Personal Data is necessary to allow You access to our Site, its use and its improvement, and to allow us to:

- Management of customer relations and product orders:

Carry out operations relating to our commercial relationship, i.e. concerning orders, transport, deliveries, payment, invoices, accounting, monitoring of the "customer relationship", such as the completion of satisfaction surveys, management of complaints and after-sales service, etc.

The legal basis for this management is, as the case may be, the legitimate interest of Cellar Privilège or the performance of the contract with the person concerned.

- Management of marketing actions and commercial prospecting:

You offer offers from Partners and the Cellar Privilège company according to Your choices;
Personalize our Site and our offers, according to Your observed and/or declared preferences, including from your personal account and Your needs;
Personalize our communication to you, in particular by information e-mails, according to your observed and/or declared preferences, your needs and your choices;
Carry out commercial solicitation operations;
Develop trade statistics; analysis and marketing tools (including classification, score, etc.)
Custom audience targeting through social media platforms;

The legal basis for this processing is, as the case may be, the legitimate interest of Cellar Privilège, the performance of the contract with the person concerned or the consent of the person concerned (in particular for the sending of commercial offers by email to visitors and prospects).

- Management of requests to exercise rights and complaints from visitors, prospects and customers:

Manage requests to exercise Your rights when using the Site;
Manage any complaints and/or litigation;
Manage Your comments and customer reviews on the Site and/or on the web pages that we publish and host on social networks.

The legal basis for this processing is, as the case may be, the legal obligation of Cellar Privilège, the legitimate interest of Cellar Privilège or the performance of the contract with the data subject.

Personal data collected

All information that You may have provided to us during Your visits to our Site is strictly confidential.

We also collect and process the following Personal Data:

- The following Data relating to the follow-up of your commercial relationship with our company: products ordered, accommodation reserved, quantity, amount, frequency, delivery and/or billing address(es), telephone number, digicode, as well as any other relevant information on the delivery (tracking number, shipment status, etc.) purchase history, return of products, correspondence and/or telephone exchanges with You and our after-sales service, customer exchanges and comments, person(s) in in charge of customer relations, etc.

- The necessary Data:

carrying out loyalty, prospecting and promotion actions,
the organization of any promotional operation,
Data relating to Your contributions
The collection and processing of this Personal Data on the Site is mainly intended to allow the management of Your orders. The collection and transmission of certain Personal Data are mandatory and others optional, and indicated as such in the collection forms available on the Site.

In addition, we also collect and process Personal Data relating to your navigation and your behavior on the Site: your IP address, the pages visited, etc.

The recipients of your personal data

The recipients of Your Personal Data collected on our Site are first and foremost the duly authorized persons within Cellar Privilège. for the processing of Your orders and the management of the customer relationship.

We only share this information with Partners that are essential for the provision of third-party services and for the purposes described in this privacy policy, in particular with the following categories of recipients:

- Our means of payment or payment security service providers;

- Our delivery service providers and carriers;

- Our IT service providers;

- Our service provider specializing in the collection and processing of Customer reviews;

- Our provider specializing in the management of abandoned baskets;

- Our service provider allowing video recording of customer navigation on the Site in order to keep the history of anomalies and bugs in the event of a complaint made by customers;

- Our affiliate partners;

- Our partner for programmatic advertising;

- Our service provider used for online virtual assistance;

- Our partners for sending promotional emails and promotion on our Site;

- Our advertising retargeting partners;

- Social networks ;

- Traffic and navigation analysis tools.

Your Personal Data may be transferred to Partners who may be located in countries that do not offer the same level of data protection as countries in the European Union. SAS Cellar Privilège ensures that these transfers are governed by appropriate guarantee mechanisms.

Finally, SAS Cellar Privilège may be required to transmit Your data to third parties when it receives a request from a judicial authority or any administrative authority empowered by law requesting the communication of this information in accordance with the legislative provisions in force.

Retention of personal data

Your Personal Data is collected and processed by SAS Cellar Privilège for the time necessary to carry out the processing referred to in paragraph 2 of this Privacy Policy.

- Visitor and Prospect Data: Prospect Data is kept in current archives (that is to say, accessible on a daily basis by the relevant departments of SAS Cellar Privilège) for 3 years from the last contact of the prospect.

Is considered as a "contact", the fact of connecting to his customer account, of consulting a product sheet, of adding a product to the basket, of searching for a product on the Site, of reserving or consulting accommodation, of clicking on a link contained in the SAS Cellar Privilège newsletter or in an email sent by SAS Cellar Privilège.

At the end of this 3-year period, SAS Cellar Privilège may contact the Prospect again to find out if he/she wishes to continue to receive commercial solicitations. In the absence of a positive and explicit response from the Prospect, the data is archived where applicable in accordance with the provisions in force, and in particular those provided for by the Commercial Code, the Civil Code and the Consumer Code.

In any case, You can revoke your consent at any time and ask to unsubscribe from the S SAS Cellar Privilège Newsletter by clicking on the link contained in the messages sent to you. In this case, your Personal Data will be destroyed within a maximum period of 1 month from your request to unsubscribe.

Security measures

SAS Cellar Privilège implements appropriate technical, organizational and physical security measures to protect the personal data processed against damage, loss, misappropriation, intrusion, disclosure, alteration or destruction or unauthorized access to such data, accidental or unlawful manner.

SAS Cellar Privilège's computer systems are subject to state-of-the-art software protection and physical and electronic data backup procedures are implemented. The same level of protection is imposed by SAS Cellar Privilège on its subcontractors.

Rights of individuals on the data collected

You have the right to request:

access and rectification of Your Data,
the limitation of the processing of Your Data,
the erasure of Your Data,
to withdraw your consent to the processing based on this legal basis.

You can exercise your right of opposition with regard to the processing used for the purposes of commercial prospecting. If You are concerned by prospecting by email, You can also modify or unsubscribe from the Newsletter by clicking on the hypertext link “Unsubscribe” present in each newsletter.

You can define directives relating to the storage, erasure and communication of Your Personal Data after your death. These directives are general or specific.

You may also request to exercise your right to portability, to the extent applicable, in order to receive the personal data in an open and machine-readable format.

Finally, for any other complaint, you have the right to lodge a complaint with the competent supervisory authority (in France, the CNIL).

These rights can be exercised directly: by e-mail to the address indicated below in Communicate with SAS Cellar Privilège.

SAS Cellar Privilège may modify the Privacy Policy at any time. If SAS Cellar Privilège wishes to use personal data in a manner different from that stipulated in the Privacy Policy in force at the time of collection, these changes will be published in a new version of this Privacy Policy.

Communicate with SAS Cellar Privilege

For any questions or comments relating to the Privacy Policy or the way SAS Cellar Privilège collects and uses data, You can contact SAS Cellar Privilège:

- by e-mail: by writing to the address contact@cellarprivilège.com

- by mail: by writing to the following address: 8 Avenue de Sénailhac - 33370 Tresses

Cookies placed by SAS Cellar Privilege:

In order to improve your navigation on our Site, cookies are placed on your computer, your mobile, your tablet or any other digital medium. The cookies that we issue on our Site are used to recognize the user's terminal when it connects to our Site in order to:

- Optimize the presentation of our Site to the display preferences of your terminal (display resolution, operating system used, etc.) during your visits according to the hardware and viewing or reading software on your terminal.

- Allow the user to access reserved and personal spaces on our Site, such as his personal account on the basis of the information he transmitted when creating his account. The user thereby accesses personalized content or content reserved for him.

- Store information relating to a form that you have completed on our Site (access to your account / your preferences).

- Implement security measures, for example when the user is asked to log in after a certain period of time.

Cookies from our partners:

Google Adwords

https://adssettings.google.com

BingAds

https://www.bing.com